Call Center & Contact Center

Application for Call Center & Contact Center - inConcert

InConcert Omnichanel Contact Center is a complete and integrated set of tools that covers all the functional needs of a high availability contact center. The contact center software package has been specially designed for organizations to optimize their non-face-to-face contacts with their customers, regardless of the channel through which they are made. The design applied to its functionalities incorporates a deep knowledge of the business in order to align the operation of the contact centers with the best practices in the industry. The customized solutions implemented with inConcert reduce operating costs, maximize productivity and, at the same time, provide an excellent user experience. Among other features, it includes multichannel routing, IVRs and voice technologies, automatic dialing (Predictive, Power and Preview), recording of calls and screens, monitoring and supervision, quality control and integration with the main CRMs in the sector.